Support

For merchants using Joon

Email founders@allohq.ai with your Shopify store domain, a short description and any relevant campaign or journey ID. Do not email customer lists, access tokens or passwords.

Delivery emergency

If an approved email should not continue, pause the store in Joon first, then use the subject “URGENT — STOP DELIVERY”. Include the store domain and campaign or journey ID. Joon also has provider-wide and per-store delivery stops.

Security and privacy

Use the subject “SECURITY” for a suspected security issue and “PRIVACY” for a data request. Customer privacy requests should normally begin with the Shopify merchant that collected the data.

Support hours

During the public v1, support is founder-operated from Bangalore, India. We aim to acknowledge delivery emergencies within four business hours and other requests within one business day, Monday–Friday, excluding local public holidays.

The published response targets require a real monitored mailbox and escalation owner before submission.